Shipping policy

How long does it take to dispatch the order?

All orders are usually processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification from our courier that your order has shipped. If you did not receive email regarding your parcel been dispatched, please contact us on reception@leppinsport.co.nz

When will I receive my order?

We use Post Haste service to provide your parcel delivery. The estimated time for the parcel to be delivered depends on the area of the destination. You can see the approximate time frame in the table below. 

Delivery times are approximations and are dependent on the status of our courier. If you are unsure that your parcel will be delivered in time you can contact us at reception@leppinsport.co.nz to organise pick up from our office in Rosedale. Please note on the day pick-ups are subjected to availability of items and are not guaranteed.

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at reception@leppinsport.co.nz with your name and order number, and we will look into it for you.

What about international shipping?

Currently we only offer international shipping to Australia via NZ Post at a flat rate of $50. Delivery times vary and can typically be 10-15 working days.

We can accommodate international shipment to other countries, but rates will depend on location and order. Please email us at reception@leppinsport.co.nz to get a quote.

Can I put a PO box address for delivery?

Unfortunately, our courier service cannot deliver to PO box, please provide the physical address instead.

I haven’t received my parcel yet?

Usually, it takes up to 5 days to deliver the order within New Zealand after it was picked up from our office. If you haven’t received it in 5 days after receiving a tracking email, please contact us at reception@leppinsport.co.nz. We will contact our delivery service to lodge a query for you. Please keep in mind, these delivery times are promised by the courier companies that we use, but sometimes there can be delays in your parcel reaching you. Remember to allow a little extra time for your order to arrive after a Public Holiday or if you are in a rural location.

What is your Return policy?

We accept returns up to 14 days after delivery, if the item is unused and in its original condition. Delivery fee will be at the customers own cost. Once we receive the items back and establish they are in good condition, we’ll refund the items either through store credit or through the customer’s payment method.

What happens if I got the wrong items or they arrive damaged?

In the event that your order arrives damaged or you received the wrong items, please email us as soon as possible at reception@leppinsport.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Haven’t received a refund yet?

Depending on the payment service you have used for the payment the time for receiving your refund may vary. If you choose Payment Express as a payment method the refunding can take from 1 – 3 business days to reflect in your account. To see the conditions for the PayPal method please visit https://www.paypal.com/nz/smarthelp/article/i-want-a-refund.-how-do-refunds-work-faq3248 for more information.

Can I cancel my order?

We accept the cancellation of your order if it was not shipped yet. Once you received the confirmation email from us, we are unable to cancel your order.