Shipping and delivery

How long does it take to dispatch the order?

All orders are usually processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If you did not receive email regarding your parcel been dispatched, please contact us on

When will I receive my order?

We use NowCouriers service to provide your parcel delivery. The estimated time for the parcel to be delivered depends on the area of the destination. You can see the approximate time frame in the table below.

Destination ETA
Auckland Overnight delivery
North Island Next business day
South Island 2 business days
Rural area Up to 3 business days

f you are unsure that your parcel will be delivered in time you can contact us to organise pick up from our office in Albany. Please call us +6496400006 or email

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

What about international shipping?

We can send you order all around the world. To provide shipping outside of New Zealand we use NZ Post. Unfortunately, we cannot provide you with an estimated time frame for your international time. It might take some time, please be patient.

Can I put a PO box address for delivery?

Unfortunately, our courier service cannot deliver to PO box, please provide the physical address instead.

I haven’t received my parcel yet?

Usually, it takes up to 4 days to deliver the order within New Zealand after it was picked up from our office. If you haven’t received it in 4 days after receiving an email, please contact us at We will contact our delivery service to lodge a query for you. Please keep in mind, these delivery times are promised by the courier companies that we use, but sometimes there can be delays in your parcel reaching you. Remember to allow a little extra time for your order to arrive after a Public Holiday or if you are in a rural location.